Payment Terms

Full payment is due upon completion of work on the day of service. Webster Electric accepts cash, check, credit/debit card, and ACH bank transfer. A late payment fee of 1.5% per month will be applied to any outstanding balance not received within 7 days of the completion date.

Deposit

A 25% deposit is required 30 days prior to the scheduled start date. This deposit secures your appointment and covers initial material costs. The remaining balance is due in full upon completion of work.

Cancellation Policy

If a job is cancelled after materials have been ordered, the customer is responsible for the full cost of any materials that cannot be returned. For materials that can be returned, a 30% restocking fee of the total material cost will be charged.

Scope Changes

Any work identified during the job that falls outside the original quoted scope will be communicated to the customer before proceeding. No additional work will be performed without verbal or written customer approval. Additional work will be added to the final invoice.

Utility Coordination

Webster Electric will coordinate all scheduling with the utility provider on behalf of the customer. Any fees charged directly by the utility provider are the sole responsibility of the customer and are not included in the quoted price.

Warranty

Webster Electric provides a 3-year labor warranty on all installation work performed. Panel hardware carries the manufacturer's lifetime warranty. Warranty is void if equipment is modified, damaged, or serviced by anyone other than Webster Electric without prior written consent.

Permit & Inspection

Where applicable, Webster Electric will obtain all required permits. Permit fees are included in the quoted price unless otherwise noted. The customer is responsible for providing reasonable access to the property for inspection purposes.